Terms of Use & Privacy Policy

Our Terms of Use and Privacy Policy clauses define the conditions which you must accept in order to use this website.

Privacy Policy

The Southern ID Solutions group includes Thermal Ribbons Direct and the following websites:





The following privacy policy explains how we use any of the personal data we collect when you use our services.


What information may we collect from you?     


We collect information when you place an order for our products and services. We also collect information when you voluntarily complete customer surveys, sign up for our newsletter or provide feedback. Any website usage information is collected using cookies (further details are listed below).


What do we do with the information we collect? 

We collect information about you to process your order, manage your account and service contract if applicable and, if you agree, to email you about other products and news we think may be of interest to you. From time to time, we may also use your information to contact you for market research purposes by either email or phone. 


In processing your order, we may use third parties to carry out certain administrative activities, such as processing and sorting data we may send your details to, and also use information from credit reference agencies and fraud prevention agencies. Third parties will not be allowed to use your personal information for their own purposes.


We will not under any circumstance share or lease your information for marketing purposes with companies outside the Southern ID Solutions group, unless required to by law.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.



If you have consented to receive our newsletter, you have a right at any time to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please write to us at Southern ID Solutions Unit B1b Maven House, Rudford Industrial Estate, Ford, Arundel, West Sussex, BN18 0BD, by emailing us at marketing@southernidsolutions.co.uk or by phoning us on 01903 502892.


We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. For further information visit www.aboutcookies.org or www.allaboutcookies.org


Where purchasing products is possible, our websites will:

  • Remember what is in your shopping basket

  • Remember where you are in the order process

  • Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Our websites will track the pages you visit via Google Analytics and allow you to share pages with social networks such as Facebook (if available).


Changes to our privacy policy

We keep our privacy policy under regular review and we place any updates on this webpage. This policy was last updated on 25.05.2018.


How to contact us

You may request details of personal information we hold about you, update this information or request its deletion at any time. Please write to us at Southern ID Solutions Unit B1b Maven House, Rudford Industrial Estate, Ford, Arundel, West Sussex, BN18 0BD, email us at info@southernidsolutions.co.uk or phone us on 01903 502892.

Terms of Use


Unless special terms are explicitly agreed to by our correspondence, these terms shall be deemed to be incorporated as Conditions of any Order or Contract accepted.  All prices are subject to revision without notice.  Orders are only accepted or contracts entered into on the understanding that they are executed at the prices ruling at the date of despatch.



Southern ID Solutions Limited adopt a very strict payment system. Remittance is due no later than 30 days from the date of invoice. Any variation from these terms must be agreed in writing prior to the account being set up.


If the goods delivered do not meet the requirements of the customer, Southern ID Solutions Limited must be informed in writing within three days upon receipt of goods otherwise the customer will be liable for the full value of the goods.

Ledger accounts are opened subject to satisfactory references from British business houses. Payment at nett invoice price is due not later than 30 days from date of invoice.


Goods are despatched on or before the date of invoice (except in the case of pro-forma transactions) and no responsibility is accepted for delays in transit.


If our terms of payment are not adhered to, the right to suspend despatch is reserved. If customers are unable to accept delivery of goods ordered at the expiration of four weeks after they have been notified that the goods are ready for despatch, the right is reserved to invoice the value of the goods. The contract price is subject to adjustment by us, if, without consent, any changes are made by the customer in specification or quantities or delivery requirements.


Customers with credit accounts must make payment in full on the terms of credit agreed. If these terms are breached then any product produced for the customer and held in stock for call off will immediately be invoiced and due for payment.



Orders are despatched by Post, Merchandise Train, or Transport Carriage, cost being charged upon the invoice.


Customer’s own material, goods for repair, etc. must be delivered free to our works at sender’s risk and properly labelled. If not so consigned goods will be refused.



Any packing requirements other than our standard packaging and commercial containers will be invoiced as an extra charge.



Every effort will be made to keep despatch promises given. No liability will be accepted for loss through non-delivery or delay.




  1. Non-delivery must be reported in writing within five days of receipt by the customer of the company’s invoice.

  2. Damage or discrepancy must be notified to G.P.O. or Carriers within three days of receipt of goods or within twenty-four hours of receipt of goods conveyed by passenger train or other special means of transport.



We cannot accept cancellation of orders for goods made specially to customer’s requirements. In the case of cancellation of orders for stock items, we reserve the right to require the customer to pay all charges and expenses incurred by us in connection with the fulfilment of the order.



Any goods which have been supplied in accordance with the customer’s orders but which are subsequently returned will only be credited provided that our written agreement to the return of the goods has been obtained, that the goods are in as new condition with original packaging and that the price at which the goods will be credited has been agreed beforehand.



Goods supplied by Southern ID Solutions Limited are covered by the manufacturers warranties against faulty workmanship and flaws in material.  We do not guarantee the fitness of goods for any particular purpose.  Our liability is limited to the warranties provided by the manufacturers and we are not to be held responsible for any direct or consequential damages or expenses. The guarantee is in place of any guarantee or warranty which would be implied by law.


Property in goods sold under this contract shall not pass to you until payment has been made in full of all sums due and payable by you in respect of the goods or on any other account with us. Until property passes you shall be a bailee of the goods and keep them in your possession and control provided that you may deal with them in the ordinary course of your business if the proceeds in full (apportioned if necessary) of any sale, other disposition, or use thereof, are held to our account. As from the time of delivery of the goods to you the risk of loss or damage to the goods from any cause whatsoever shall by borne by you.



Our offer to supply, unless previously withdrawn shall remain open for a period not exceeding thirty days from the date of the quotation.